Custom Pet Portrait Tufted Rug

• Shedding is normal for new rugs.
• Vacuum regularly (avoid beater brush).
• Blot spills immediately; do not rub.
• Rotate occasionally for even wear.
• Trim loose threads—never pull.
• Professional cleaning recommended.
• Keep rug away from damp or wet surfaces.

For custom products: After you receive the artwork proof, we’ll happily make minor adjustments until you’re satisfied. Please note that major revisions or photo replacements will incur an additional $20 to fairly compensate our artist’s time and effort.

Custom Products:

• You may request a full refund within 24 hours of placing your order by emailing us at contact@pawbel.com.
  
• If your artwork has not yet been started, you’ll receive a full refund.
  
• If the artwork has already been created, a $20 hand-drawn artwork fee will be deducted to compensate our artist for their time and effort.
  
• Since each item is custom-made, returns and exchanges are not accepted after production unless the product arrives damaged or incorrect.
  

Non-Custom Products:

• Non-custom items can be returned or exchanged within 14 days of delivery.
  
• Items must be unused, in their original packaging, and in the same condition as received.
  
• Refunds will be issued once the returned item is received and inspected.
  
• Shipping costs for returns or exchanges are the customer’s responsibility unless the item arrives damaged or incorrect.
  

Damaged or Incorrect Items:

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt. We will arrange a replacement or refund at no extra cost.